If you cannot view the navigational bar or scrolling gallery:

• ActiveX is not supported : Use Internet Explorer to view the site.
• ActiveX is not enabled : See the instructions below to enable ActiveX.
• You didn't accept the certificate: You must click Yes on the security certificate to load the ActiveX control.
• You are using an ad blocker, popup stopper, or firewall that blocks ActiveX: Disable these utilities to see if they are the cause.
• Your system has spyware installed or a virus that interferes with ActiveX: Scan for spyware with a product like Pest Patrol or Panda.

If you see a blank space , ActiveX is probably working properly, but not scripting. Check your security settings for scripting below.

If you see the message ActiveX is not supported , then your browser doesn't recognize ActiveX at all. Netscape, Opera, or other browsers usually do not support ActiveX.

When you think you've corrected any problem you are having with this, simply refresh the page [press F5] to try again.

You may receive a dialog to the effect of "Your current security settings prohibit running ActiveX controls" or other messages indicating your browser is not running our pages properly. To solve these problems, use the steps below.

What are the correct IE security settings?

To change your security settings in Internet Explorer, select Tools | Internet Option | Security . Make sure you have selected the Internet zone as shown on the picture at the right. Usually, the Medium security level is sufficient for use with PC Pitstop, and you can get to that setting by clicking the Default Level button.

You may encounter a bug in IE where the browser will sometimes show the Medium setting but will not actually use the proper settings for the Medium security level. In that case, click the Custom button and set each individual security setting as shown in the picture at right.

If you are still having trouble after using the Custom settings, double-check that you do not have any security or firewall that might interfere with ActiveX or Javascript. This includes utilities such as ZoneAlarm or Norton Internet Security.

Where can I get more help?

If you have followed the steps above, but are still unable to view the navigational bar, you may use the links on the bottom of the page or contact the webmaster about your issue, provide as much information as possible about the problem you are seeing, including the following:

• The page name from the Address box on Internet Explorer;
• The message in the blue status bar on the page, if any;
• Exact wording of any error messages you receive;
• What you have tried already (like the advice in this FAQ!);
• Basic info of your system (Windows and IE version, at least).